They don't belong in online ordering. REBATES are DENIED!
Written: Nov 25 '01 (Updated Sep 09 '02)
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The Bottom Line
The people behind OfficeMax's website don't know anything about online ordering or item delivery. I would recommend that no one purchase from the OfficeMax website.
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| Full Review |
UPDATE 09/09/02: I have downgraded there price to a 2: Relatively High as they don't honor rebates advertised. Office Max rebates were 100% rejected for me the last two items I bought. Do not purchase expecting you will get a rebate as you likely will not. At the same time I completed the Office Max rebates I also completed rebates for Best Buy and CompUSA, being careful to follow all the requirements for all three companies. BOTH my officemax rebates were denied and all my Best Buy and CompUSA rebates were honored and returned. One rebate said that I didn't supply a serial number (I still can't find this requirement) and the other that that postmark was 1 day past required date. As you might guess, I didn't receive the product until two weeks after ordering so I could not have possible complied with the postmark date.
I attempted to purchase (my first time from OfficeMax online although I have and continue to make purchases every week from a myriad of online retailers of all sizes.) a computer hardware/software bundle which would be a great deal after rebate.
From the start: their checkout procedure is unnecessarily different from any I have ever seen. You will be asked to enter your password far too many times and when you don't fill something in correctly, you are left with an error on the page message with no direction as to what the computer didn't like. (BTW: it was a dash in the phone number).
I continued through the order anyway. The next day I checked to see if my items shipped and found them back ordered and due to ship out in two weeks. Fine, I can wait but I need to e-mail customer service to ask them why they don't have the rebate form on the web. The e-mail me a copy and I notice in small print that the rebate must be post marked and sent in with the package UPC by a date that is PRIOR to my order ship date. I write them back again via e-mail and am told they will try to rush out my order. They didn't so I call customer service a week later. He informs me that the extended the rebate by two weeks. GREAT! They can surely get my order to me in a month's time!
Fast forward to this weekend, and I have still only received 2 of the 6 required items and all e-mail inquiries over the past week have gone without a response. I call to ask status of my order and the operator tries to give me the tracking number of the first 2 items I already received. I explain that I have that delivery and need the other 4 items and would like to know when I will get them. She is rude and put out by having to talk to me and attempts to get rid of me by giving me the number of their shipper, RPS. I told her that I pay them to take their product and deliver it to my door and that they are responsible for contacting the shipper and getting back to me. I ask her to have someone contact me with when the balance of my order will arrive or where to send back the items. No one calls me back. I e-mail again - no one responds.
In my opinion they have a horrible IT and shipping department (FYI: this is usually reflective of the management of these areas, and no I never have worked there). Customer service is unable to tell you where your product is. The OfficeMax website shows all your items on the order as DELIVERED as soon as the ship the product! I am in agreement with the other reviewer who stated customer service is unhelpful and very rude.
UPDATE 08/08/02: I received another order through the online site as a product in their store was backordered and came through them. Their website still marks your product as DLV=Delivered the second they ship it. You are left to guess when it will arrive. Item did arrive in a timely fashion. I have upgraded them to two stars because of this.
Recommended:
No
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About the Author
Member: Ryan Knutson
Location: Wisconsin
Reviews written: 14
Trusted by: 1 member
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