Rip off company, buyers beware.
Written: Jul 16 '09
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This company is a joke, I wish I had never found them. Maybe I can save other people the trouble though.
I ordered a Promise FastTrak RAID controller card from eWiz on May 8th, it shipped on the 11th. I got the card, used it for all of two weeks, then decided I didn't need it for my setup. The only thing I used was the card, I never took out the manual or cables. I requested an RMA from eWiz online, and got a call from them shortly afterwards. I spoke with a person named Rocky who, in my eyes, basically tried to scare me into not returning the card. He said I had to have the card back at eWiz before the 10th, which would be my 30 days. The website says the item simply has to be returned in 15 days, so who's right?
The card ended up getting back there on 10th, it took eWiz all of 12 days to examine it, and I got an e-mail. They said they were denying my refund because the PCI card bracket had a miniscule scratch on the top, which on the picture they included looked like it was about 1/8" long. They denied the refund because of this scratch and claimed the card was not in unused condition. The fact that they considered that a deniable cause is mind boggling. I replied promptly to the e-mail (which was sent by Rocky) stating the other problem I had with this was the fact that the product was not sealed from the manufacturer, so this "micro-scratch" may not even be from me. It could be from another customer who bought and returned the card and it some how got past returns the first time. Well, I never got a response from the e-mail, or a call, but the card eventually turned up back on my doorstep, thanks for nothing eWiz. I should have known from the start, from the fact that they charge a 15% restock fee even when they require the product to be sealed/unused. 15% for someone to take 30 seconds to place it back into the inventory system? What a scam. Other retailers charge a similar fee, but at least they will take back open box items.
Now I'm stuck trying to sell this card over the web, as I have no use for it. Take my advice, don't be suckered by eWiz, or the other two aliases they sell under, because once they have your money, you don't mean a thing anymore.
Recommended:
No
What product did you purchase or try to purchase? Promise SuperTrak STEX8650
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