Customer for life!
Written: Aug 02 '09 (Updated Aug 11 '09)
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I ordered my blinds from blinds.com about 1 month ago, without asking for a swatch, or discussing the order with a live human - against their recommendation.
When I received my blinds, I was disappointed, because instead of receiving beige blinds, they were pink, and the rails were VERY pink - the color of a strawberry milkshake. I called the company, figuring that they would tell me that I was out of luck, since it was my fault, and instead they were VERY apologetic, and said they would remake my blinds with whatever color of rails I requested (white).
Fast Forward another two weeks, and my new blinds have still not arrived. But I didn't even have to call them - they e-mailed me and left a phone message asking me to call back. S. stated she was very sorry my blinds had not arrived yet, but she had been out of town because of a death in the family when the company contacted her to let her know my blinds could not be remade as specified. So, S. said, would I be happy with an upgrade? She and I discussed the order, and the blinds are being made with a comparable, but more expensively-priced material, in whatever color I requested.
Blinds.com went way, way above and beyond the call - I have not had to return the pink blinds (I was told they didn't want them back, and if I couldn't use them, to donate them), nor am I even being asked to pay so much as shipping charges for the new, upgraded blinds. Even though the error was entirely mine, they have gone out of their way to make me happy and have earned a customer for life and every recommendation I can give.
Also, I chose blinds.com over another company because besides this website, I also consulted the Better Business Bureau website to find that Blinds.com had a much better rating.
********UPDATE**********
I have received the blinds and I am very happy with them. In addition, last week I received an e-mail from Jay Steinfeld, the CEO of Blinds.com - it was a form letter, asking my opinion of the service experience and the quality of the product. In the letter, he promised he would read my reply.
I wrote to him the entire story outlined above, and today, he wrote me back. A personal reply, thanking me for my kind words regarding his employee, Stacie, apologizing (again!) for any inconvenience, and also apologizing for not getting back to me for five days.
In addition, he stated that he passed my suggestion about the written color descriptions on to the IT department.
The website itself is actually quite informative, easy to use, and intuitive. It wasn't difficult at all. Because there are a lot of pictures on the website, probably out of necessity since they are selling a visual product, it does take a while to download - probably not a problem for you high-speed internet folks, but we have satellite internet.
On the website, you can simply click on the style of blinds that you want, and see all the different brands and types of that you want, along with pricing and a small photo. Then, you click on the brand you want to open a new page and see what colors are available and get more detail on that particular brand. You place the order from that part of the website, and it gives full instructions on how to measure for both interior and exterior mounts, and options for each type. One of the things that I *loved* about the website, is that if you enter information, then go forward to the next page, and then decide you want to go back to the previous page, ALL the information you typed in is still there. Many websites to not have that feature.
It is written in several places that they highly recommend requesting swatches, or calling to place an order - their staff are really helpful and easy to talk to, the one I worked with, Stacie, made calls to the manufacturer for me, and got back to me with answers, both via e-mail and telephone.
Recommended:
Yes
What product did you purchase or try to purchase? double-cell honeycomb blinds
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About the Author
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