Good overall
Written: Nov 28 '01
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The Bottom Line
Would buy again with a warning: Ask specific questions and you will do fine.
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| Full Review |
When I purchased my ZR 20 camcorder from these people, I was somewhat dubious, I had heard stories of the mailorder camera house selling grey market stuff. Or selling you products that they did not have and then stringing you along for months until you could get a refund. I was very leery of those sort of practices when I placed my order. Well none of those things happened I called them up placed my order and was even "Upgraded" to 2nd day air for purchasing the extended warranty. (The standard ground shipping was 32 plus bucks for a five pound box btw.) But as I said, I got second day air for the same price, so I am not complaining. However the extended warranty is a little bothersome, The sales person suggestions at the end of the order are pretty common in the industry. They recommend several high margin products that you might need. On of which was the extended warranty, now normally I would not buy on of these on dare, but a camcorder is different, The are highly complex pieces of gear that are subjected to a lot harsh treatment. The sales person that with this extended warranty I would get a free head cleaning(the camera, not me!) once a year for the five years that the warranty was in effect( the 1year factory warranty plus the4 years extended.) Well that sound like a wise investment. Given that I have been through several camcorders over the years and cleanings are cheap. So "free" is good right? Well yes an no, the free cleaning is done in the warranty companies New Jersey facility and you have to pay $20 in shipping fees. The salesperson did not make this point clear in fact he said I could take it in locally. Did I call the company and complain ? No. Did I ask for my money back? No. The fact is, I still feel that I got a good deal and fair treatment. I should have asked more questions. And the salesperson should have given more complete info. But an extra hundred bucks over 5 years won't kill me and they did get the camera to me in time for my vacation. So for the cost of a meal out for two I get a little piece of mind and I will probably buy from Family Photo again ( cause the price was right and it was on time
Recommended:
Yes
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About the Author
Location: Northern California
Reviews written: 26
Trusted by: 4 members
About Me: Cameraman in the motion picture industry for 18 years.
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