The worst customer service and overall service.
Written: Aug 17 '09
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I ordered three items online. They then contacted me saying they had to "double-check" my billing address since I "failed" to include it. I went to my email confirmation and saw my billing address clearly on the original order. And, funny, the money was already taken from my account. When I called the rep back to tell her this, she cut me off and spoke to me in a condescending manner. I finally had to cut her rant off and just say, "what can I do at this moment to get the order shipped". I was told there was nothing to do since I already repeated my address at the beginning of the call. Was she kidding? She chided me and there was no point to it. Awful!
It has been almost a month and I have only receive 1 out of 3 items. These items never said "back ordered" online. So, I called and emailed to find out what was going on.....no response. They do not call back after promising to do so and they do not reply to any emails so far. HORRIBLE customer service and overall service. Do not order from them online, if at all.
Recommended:
No
What product did you purchase or try to purchase? Two Besa lamps and an extension/dimmer cord
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Epinions.com ID:
eeore58
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Reviews written: 1
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