A step above the rest
Written: Dec 01 '01
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The Bottom Line
Good web site, easy to order, and quality product. Tech support is very good, but avoid calling on weekends if you have a complicated problem
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I have owned numerous computer systems and accessories, but my last two systems have both been Dell. They consistently have the best combination of quality and performance in a computer system. Another plus is that there prices are usually a little lower than other online computer system purveyors.
The true sign of a good company is how they respond to customer concerns. I ordered a Hitachi Monitor from them once and after setting it up, it flickered terribly. I couldn't even stand to look at it. I called tech support and after trying a few fixes they graciously offered to replace it. They sent a new monitor with a return airbill enclosed to return the old, it was as simple as that. In only a couple weeks my problem was solved.
There tech support is consistently good although I have noticed lower quality technicians on the weekends.
Recommended:
Yes
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About the Author
Location: Seattle, WA, USA
Reviews written: 6
Trusted by: 0 members
About Me: Middle aged person with large family who never buys anything without extensive research.
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