Pathetic Customer No Service
Written: Sep 11 '09
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I absolutely will never buy from them again, nor recommend anyone else buy here. They do have some really good price offers, but apparently nothing is actually made by them or stocked, so they have to order everything after you order.
When I placed an $80 dollar order in May, 2009, only after my Mastercard was charged did I find out that it would be several weeks before I could expect the item. I even paid for 2-day delivery, and was told that would still be happening, but 3 or 4 weeks from when they received the item....I was like, WTH???
So, I canceled the item - since I needed it quicker - and they gladly accommodated me on that, and said a refund to my card would be issued. I didn't see it on my statement, and called a month later only to have them tell me it takes 6-8 weeks for a refund....so again, WTH???
So, now I call today (Friday, Sept. 11), after almost FOUR months, and still no refund to my card, and the customer service rep said he sent an email to the payout department (or what ever it is) and marked his email "urgent" and so they are supposed to send me a confirmation email when it is paid.
I won't hold my breath, but I will keep you updated if I dont have it by next Tuesday, the 15th!!
Recommended:
No
What product did you purchase or try to purchase? Dry and Store Hearing Aid dryer
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