Do Not Use MCI Worldcom
Written: Dec 03 '01
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Pros: couldn't tell you
Cons: inaccurate billing, poor service
The Bottom Line: If there was a rating of 0 stars or less, I would have chosen it. Avoid MCI Worldcom at all costs.
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| fatshirley's Full Review: General Reviews of MCI Worldcom Customer Service |
I activated an account with MCI worldcom last march and have had nothing but problems ever since. I've done everything i can think of to fix my problems but nothing has helped. Instead of typing my complaint over again, I am going to just paste a copy of what I sent the FCC. By the way, if you have a complaint with your phone service provider, you can go to the FCC to be heard. I dont know what it's going to do because I just submitted my complaint a week ago, but its the only thing you can do. Oh yeah, and you can complain to the Better Business Bureau.
I personally feel that MCI Worldcom's unprofessionalism borders on fraudulence. I now have an $800 outstanding balance, almost all of which is a result of their billing errors. I am forced to pay these bills or have my phone shut off and my credit run through the mud. Or, I could pay off all my outstanding debt plus the $200 cancellation fee and be rid of them. I am starting to think that it would be worth it.
I also feel, based on what their representatives have told me that these errors are an attempt to swindle more money out of the customer. They certainly haven't done anything to alleviate my problems nor has any one of the 15 or so representatives I've talked to even apologized for the inconvenience that their persistent errors have caused me. If anyone was interested in suing or filing some sort of formal class action complaint, I would be in 100 percent.
first, i didnt receive my first bill until 5 months after my account was activated. i called several times to ask where my bill was, and if i had been exceeding my allotted minutes but they couldnt find me on the computer. they told me to call back in a couple of weeks. this happened at least 3 times. when i finally did get my bill in july, they had overcharged my account by hundreds of dollars. they have continually sent me error-filled bills since then. every month, i have to call the 800 number and try to get the bill adjusted. this process takes, on average, 2 hours. sometimes they credit me for their mistakes and sometimes they dont. most recently, they shut my phone off for not paying the charges that were incorrect in the first place. when i agreed to pay their charges anyway in order to have my phone back, they took almost 2 weeks to reactivate the phone. they told me it would take 24 to 72 hours. i have written a formal complaint to their corporate office through Barney Ebers, i have filed a complaint with the BBB, and i am ready to do whatever it takes to end my contract with MCI Worldcom.
i signed a contract for the regional roaming plan through mci worldcom with at&t. the plan included free roaming in california, nevada, arizona, and hawaii. i get charged for every single roaming call i make at full roaming charges. i activated this account back in march of 2001 and have been charged roaming on every single bill. i called the company every month to dispute the charges and they said they would take care of it by crediting my account for the calls and by ensuring that my future bills would reflect the free roaming plan that i signed up for. when i received my second bill, there was a partial credit for the calls from the previous month and they had charged me again for all the roaming calls for the current month. i called the company and repeated my complaint. they told me they would recalculate all the previous incorrect bills and send me a correct version so i knew how much i owed them. when that bill arrived 2 weeks later, it too was filled with errors. some of the roaming charges were taken off the bill and some werent. there were charges that they called "Debit Adjustments" for over a hundred dollars. i called them again and tried to speak to a manager/supervisor. they said there was none available. i decided to go ahead and pay they 400 dollars, which would at least pay for the $90 monthly service plus taxes that i legitimatly owed them and which would forestall the threatened cut off notices. bills kept arriving and to this date, i have not received one that was even remotely correct. the last bill i received overcharged me by $400, the combined result of a trip i took to southern california where every call i placed was charged as roaming and a new mysterious "debit adjustment" in the amount of 190 dollars, which i was told was the cost of the phone plus a "warehouse inventory fee" of 80 dollars. the only problem is i agreed to pay 100 dollars for the phone and i had already paid for it on a previous bill.
of course i called to dispute these charges and talked to Pierre (ext #2178). he told me that roaming charges sometimes get applied to calls and that i just have to call in and tell them and theyll credit my account. thats not what i signed up for. he also told me that i was responsible for all the charges on my past due bills. i told him that they all contained incorrectly charged calls. he said that my only recourse was to write to the complaint department. i had already written to the complaint department 2 months prior to talking with pierre and still have not received any sort of response from them.
a few days after speaking with Pierre, my phone service was shut off. so i called Pierre. he basically said that i needed to pay them what they said i owed them or else my phone would remain inactive. i asked him if i had any recourse and he again suggested i contact the complaint department. recognizing the futility of that, i decided to go ahead and pay the charges so that i would avoid credit problems and get my phone turned back on. i paid their billing department over the phone with a credit card and she said that my phone would be active in 24 to 72 hours. almost 2 weeks went by with my phone still out of service so i called mci worldcom again. they said that the payment order went through but noone sent a reactivation order. 24 hours later my phone was finally working again.
Recommended:
No
Amount Paid (US$): $69.99
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Epinions.com ID:
fatshirley
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Reviews written: 1
Trusted by: 0 members
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