Questionable Service

Sep 23, 2009
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Rated Show

We just purchased and recieved a version of this GE dryer from a Canadian Home Depot.  Upon loading the first wash, I discovered that the sensor dry does not work.  I called the Home Depot where we bought it, and they wanted nothing to do with me.  They told me to call GE.  The people at GE were very nice, and attempted to assist me to trouble shoot the problem, only to discover a service call is needed.  Two days later I get a call from the service company, only to be told that it will take over two weeks to get a technician my way.  The matching washer works great, and the time dry seems to be working okay, but I am thoroughly unimpressed with the service and warranty.  I would also look into who is offering the extended warranties, and if it is through the manufacturer, I would think twice.  I would almost have rather taken the risk without the warranty, and then paid for a service call from my local repair company who could be out the same day.

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