Joanna MacKenzie Ross and Residential Finance Corporation
Written: Sep 24, 2009 (Updated Sep 24, 2009)
a Somewhat Helpful Review
by the Epinions community
Refinancing my home was a pleasant experience thanks to Joanna. Not only was she professional, she was patient, courteous, and provided a high level of customer care.
When I spoke to Joanna for the first time, I question the authenticity of the company. I expressed to her that there were a lot of scams in the mortgage industry and I was leery about doing business with this company. Joanna responded is such a pleasant and reassuring manner. She immediately provided me with facts about the organization – invited me to check out the company’s credentials – as well as hers – and was extremely open and responsive and was willing to address any concerns that I had regarding their authenticity.
Joanna was very responsive and attentive during the refinancing activities. She personally walked me through every step of the way. When I had questions -- she was quick to provide answers and insight. She was by far the best loan officer that I have worked with. She did not treat me like a "number", she treated me like a "VIP".
I will definitely recommend Joanna to my friends and relatives. She is a first class person and first class loan officer. Her business ethics, professionalism and customer care is one that should be recognized, respected and appreciated.
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