Every consumer-oriented company should operate this way.
Written: Sep 25 '09
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They do it right. Service couldn't be better, and the value is exceptional. I can't find a negative thing to say. Recently, I had the occasion to need them twice ... but am I ever glad I was covered.
My 19-month Dell laptop suddenly died. Upon calling, I was advised to either ship the unit to Square Trade or attempt to have it repaired locally and be reimbursed. I opted for the latter, and was advised by the technician that the cost would probably exceed the laptop's value. I e-mailed the report to Square Trade, and was instructed to forward the computer to them (at their expense ... they sent a shipping label). It would be acceptable to remove the hard drive, which I did. If they determined that repairs would be prohibitive, I'd be sent the $600 I paid for it. That's exactly what happened ... within a couple of days, I had my money through PayPal. It was that simple, and took just over a week ... amazing!
Just a couple of days ago, My iPhone's Bluetooth chip went bad, as determined by Apple support. Square Trade asked me if I'd prefer to send it to them or have Apple look at it. I chose to deal locally. The end result was an out-of-warranty exchange at the Apple Store, for which I paid $199. Upon sending the receipt to Square Trade, I received notification that I'd be creditied the full amount (less tax) through PayPal within a day or so. Again, they were right on the money (pun unintended). This morning, the funds were in my bank account.
It just doesn't get any better than this ... great prices, excellent coverage, outstanding service. If they only offered a warranty on my car ....
Recommended:
Yes
What product did you purchase or try to purchase? Extended warranties on electronics
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Reviews written: 18
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