Excellent call control and fantastic support
Written: Sep 25 '09
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I was looking for a DID service so I could get rid of my Telstra phone line at home (in Brisbane, Australia) and came across MyDivert.com using google.
After reading the negative review and response from MyDivert.com I wasn't sure if I should give them a go but in the end I did as the prices for a DID was attractive at only Euro4.50 for an Aussie number.
Gettintg an Aussie DID requires proof of ID and address etc so a support ticket is raised with MyDivert.com and OH MY GOD talk about responsive. All of my emails were responded to within 15mins and the DID service was connected and working within an hour.
I am incredibly delighted as not only has their service been much improved from the previous negtive review but my new DID works perfectly and the user management portal is great with the interface well designed making it incredibly easily to get things working and seeing how much I spent etc. (I have a DreyTek 2910V VOIP Broadband Router).
I especially like how everthing is consolidated on the main portal page i.e. your account balance, your call log, your settings and your DID numbers. After using a couple of other UK providers, before moving to Australia two years ago, who had complex convoluted interfaces MyDivert.com is a nice surprise as you don't see this side of things until you have subscribed.
If I had one request from MyDivert.com it would be the option of being able to buy multiple lines so you can do call waiting, call transfer etc. and even calling between extensions something like a mini-PBX service as I used to run my own Asterisk server but now can't bear the thought of it and want to get everything from my service provider even if I have to pay a little more for the extras.
It would be also nice if you could buy unlimited local calling packages for a fixed monthly price in certain combinations i.e. EU, Aust/NZ, USA. Thaqt way I'd know for sure what my monthly commitment to calls would be.
Well done MyDivert.com, your keeping my business!
Johnathon M of Brisbane, Australia
Recommended:
Yes
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