Awesome! Very Helpful! Great Customer Service! Fast Service
Written: Oct 1, 2009 (Updated Oct 8, 2009)
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Amerisave helped us to refinance our home in the midst of a failing refinance process with another company, our current mortgage company (I'm too embarrassed to give the name). We were to close within 45 days, 45 days had past and the file had not been viewed by the underwriter.The loan processor was never available when I called. She returned calls to me minutes before it was time for her to go home, which was 3-4 days after a message was left for her. The processor called one week after our last conversation to say that the loan would take another 23-30 days. This is when I cancelled and decided to look elsewhere for help. I logged on the internet, completed a survey and received an email from Amerisave. I logged in to their website, received a bunch of different rate quotes (all were great). I then completed some basis information and received quotes for my specific situation. After reviewing the calculations, it appeared that this would work for us. I called the toll free number and spoke with Paul Jackson who explained the process and how it worked from A to Z and answered all of my stupid questions. He guided me through the initial process. Within 24 hours I received the documents and disclosures to start the loan process. After siging and returning them, within hours I received the appraisal's information and selected an appointment date. The appraiser arrived the next day and the appraisal report was received within 48 hours. To my surprise everything that I was told has happened exactly as the representative said it would. Within 5 days of completing the on-line application our loan was been submitted to the underwriter. We are on schedule to close on-time and maybe earlier than expected.
Recommended:
Yes
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