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GMAC Mortgage

GMAC Mortgage
Overall Rating: Product Rating: 1.5

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Worst Customer Service ever! GMAC steals your money ...

Written: Oct 08 '09 (Updated Oct 08 '09)

Product Rating: Product Rating: 1.0
Customer Service:  
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Pros: Nothing what so ever ........

Cons: horrible customer service - incompetent employees - no management access
sunshine2c's Full Review: GMAC Mortgage
I currently hold a mortgage with GMAC and have never been late on any payments until now......a couple weeks ago I noticed that my insurance policy hadn't been paid with  my escrow deposit. So, when I went online to check my escrow account I noticed that two payments totaling $2600.00 had been deducted for my home insurance. To this day nobody seems to know where my money went- my home insurance is still unpaid for and I'm out $2600.00 ...and nobody from GMAC is offering an answer or resolution. Every time I call, they can't transfer me to a superviosr because they are either  out or in a meeting ...worst company to deal ...EVER!!!!!!!

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sunshine2c
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