customer service is a joke, shipping is a joke, I'm just not laughing!
Written: Oct 27 '09
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I ordered a scope to be delivered next day air on Oct/ 22/ 2009 with a delivery date of Oct/ 23/ 2009 when U.P.S. showed up with out my package from Sportsman's Guide I called. After the conventional run a round I was allowed to speak to Nancy at ext. 5311 who then explained how it was my fault because I had ordered to late! & It would be arriving Monday the 26th. This is when I reminded her that their very own web site's order status page showed that the expected delivery date was how I ordered it Oct. 23/2009. Nancy then chocked it up to a computer malfunction. And that it was still in the warehouse, I told her if so to ship it next day air or not at all she apologized, said she would refund the $20.00 fee for next day air ship it out as requested. I responded as long as it gets to me by Monday no later than Tuesday it was O.K. and that she could decide whether or not to keep the $20.00 (a test of character) she did return the $20.00 to my account and also put a hold on the money! since the package was in the warehouse she also changed my shipping to U.P.S. basic urban 5-7 day delivery and shipped it out on Oct/ 26/ 2009 according to nice young lady at U.P.S. against my explicit instructions. I was upset but was not rude or crude to her. And this woman see's the need to mess with me & incidentally my business, I'm a nuisance wildlife operator what I ordered is a tool of my trade and the fact that sportsman’s guide allows these things to go on, cost me a job! When it's all said and done I will have paid, with my losses over $800.00 for a $140.00 scope this is not the first time I've had problems with sportsman's guide but It will be the last! My family also agrees that none of us will ever buy from them again. My hope is that people will spread the word, and for once stick it to the big business like they've stuck it to us and stop ordering from companies like this! When did the customer start coming last! If people band together & stop buying from places like this, cutting into their profit margins someone will do something to fix it, and the customers will once again come first! I have learned my lesson and will start shopping local where my money and patronage is welcomed and appreciated and I hope others out there will do the same. What’s the worst that could happen? Spend a little more money (but think of shipping cost) get what we want, when we want, and how we want it, and possibly stimulate the local economy in your communities in the process. R.D. Fowler
Recommended:
No
What product did you purchase or try to purchase? osprey int. L.R.T. scope
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