UPDATE: Customer 110% Satisfied!!
Written: Nov 06 '09 (Updated Nov 11 '09)
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I placed my order exactly one week ago with Scuba.com for a shopping list of scuba do-dads that I needed for an upcoming trip. I waited, and waited all week for an update. Nothing. I was hoping for a confirmation of shipment email or something by now, so I gave them a call. Two of the items were out of stock, so they decided to hold the entire order and not tell me. The Customer Service Rep told me it would be a minimum of another two weeks before shipping. When I asked him why I was not notified of their out of stock error, he told me "it's on my pile of things to do today."
The customer service rep blamed the stock shortage on "everyone being at DEMA this week." I questioned why I was not notified or why it was not sent as a partial shipment. He told me that the original checkout had an anticipated delivery date on it and that basically, they were still within that window. I received no apologies, offerings, or gestures of good will to appease me, so I cancelled my order. There was also no resistance to my request to cancel the order.
It's hard to believe that a website like Scuba.com lacks something as simple as on line stock confirmation when ordering. I will place the same order with Leisure Pro. I have never had a problem with Leisure Pro...on the phone, on the web, or in their showroom in NYC. Hopefully, you will do the same after reading this review.
UPDATE:
After emailing the president of Scuba.com and sharing my experience with him, I received a reply indicating that a full credit was issued and the entire order was being shipped at no cost!!
Recommended:
Yes
What product did you purchase or try to purchase? various scuba related products
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