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Dont buy from Broadway Photo (Reply to this comment)
by ikeup
I recently online ordered a Fuji Z33WP Green color model from Broadway Photo for $159 s&h included. I got a call from Broadway Photo the next day telling me my camera was ready to ship. However the battery that came with the camera only had 20 minutes charge capacity. I could buy a 2 hour battery for $39. I said I think I could get it cheaper and they lowered the price to $29. Now the total was $188. Then the salesman said that only the black and pink colors were available and I would have to wait until the green model was back in stock. I was leaving soon on vacation and told them to cancel my order as Best Buy had the green model available for $179. They did cancel the order. But why did they say my order was ready at the beginning of the conversation only to say that my preferred color wasn't available. I give Broadway Photo a (2) thumbs down rating and will never order from them again and discourage anyone else from getting involved with this less than scrupulous firm.
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May 26, 2009
3:45 pm PDT
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Buyers BE AWARE (Reply to this comment)
by charlee1806
High pressure sales, false price hopes if you buy from Broadway Photo. How exciting to find the item you want at the lowest price. i.e. I found thedigital camera I was looking for on Broadway Photo for 142.00. Crazy good deal. After placing my order on-line I was required to call Broadway Photo. By the end of the call my order was now 199.99 with a guaranteed 2 day deilvery. Camera was not delivered within 2 days. Tracking number was finally issued a day after the order was placed. Camera was being sent GROUND. Delivery date was for the following week not by the day the sales person stated. Customer service hours do not accomodate those on Pacific time and I waited 15 minutes for a customer service representative. I don't think they have a customer service department. I gave up without speaking to anyone. Can't wait to see what arrives. I should have done more research.
Think twice before dealing with this company!!
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Nov 7, 2008
4:34 pm PST
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Bad Experience also (Reply to this comment)
by wudtick
I thought this type of marketing was dead but it is alive and well at Broadway Camera.
They had the "best price" on the camera I wanted and so I ordered it. They sent an email requesting that I call. Then they kept me on hold for 10 minutes.
I was asked if I wanted the Chinese or the American version. I asked the difference and he said the Chinese version was all in Chinese and that the plugs were different. Also, it would not have an American warranty. The American version was about $150 more money and more expensive than everyone else. I canceled.
Then I called Olympus where I was informed that the model camera was the same worldwide and that they would honor the warranty no matter in what country the camera was purchased. Also Olympus warned me to be sure that they didn't try to sell me a lot of extra equipment as the camera was shipped complete. In short, they lied to me about the camera, the warranty, the "plugs", the "extras. A total absence of ethics with this company.
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Mar 20, 2008
9:26 am PDT
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BEWARE OF BAIT-N-SWITCH (Reply to this comment)
by tdub408
I ordered a big ticket item here (52' lcd hd tv). It was the lowest price on the internet. I received a call from one of their representatives to confirm the order. He was a fast-talker and tried to cross sell me on everything from cables to extended warranties. When he realized that I wasn't going to purchase anything else, he said okay, which tv package would you like: Japanese or U.S.? He said that I had purchase the Japanese version. He told me that U.S. version included the tv stand and a 1-year warranty and the Japanese version was only the tv. He was rude and condescending. I told him to cancel my order and he hung up on me. I did receive an email confirming my cancellation, but I check my credit card account daily for any suspicious activity. This sounds like one of those cheesy outfits in Brooklyn NY.
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Feb 1, 2008
1:55 pm PST
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Read before you buy anything! (Reply to this comment)
by emagic
First I ordered a Canon digital camera the price was the cheapest out there. Then came the email to call them due to card issues. I called and called and called and finally a real person came on. The was hell.
Camera arrived and no problems.
So now I ordered a Christmas package deal Sony XBR KDL-46" 1080P. Got the bells and whistle, comes with a heavy-duty wall mount, 4 years warranty, cleaning kit and a white Glove delivery. Now I got an email stating my order was shipped 12/31/2007 "UPS". UPS..UPS! where is the white glove 349.99 that was part of the package. So I called Broadway Photo. After the transfer and hold and 15 minutes later I spoke to some num-nut that state you have a White glove delivery. I asked then why did I get a email stating my order was shipped UPS and here is the tracking number? He said I need to speak to the sales person that took my order. Ok put him on! Well he's not here try later. Well let's just say this if I don't get my white glove delivery, I will personally drive down there and speak to these guy one-on-one. Homey don't play this!
I will keep you posted when my order arrive this week. In the mean time if you are reading this wait for my feedback. DO NOT PLACE YOUR ORDER!
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Jan 1, 2008
8:26 am PST
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Broadway Ripoff (Reply to this comment)
by somthingtosay
I too have been a victim of Broadway Photo's fraudulent business dealings, what amazes me is this first post is dated 2001, so five years later they are somehow still in business. So this is why it is so important to investigate how this company operates, and make the informed decision NOT to do business with this company or any of their offshoots. They have a very long ugly history. I wish i had done my research!
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Oct 25, 2006
9:52 am PDT
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Awful Company. Don't deal with them or you'll be sorry. (Reply to this comment)
by greybeh
I called Broadway Photo two days ago and inquired about a great package deal on the Nikon D70s. I tolerated the usual onslaught of questions about what accessories/warranty plans... etc. They offered the extended battery for $90 (50% off) but not being familiar with the battery pricing, I said I wanted to cancel my order until I looked up the battery info. They said that the battery that came with the camera only lasted about 1 hour.
So, after looking into this (and deciding that the battery that came with the camera would be sufficient for now, as my mother has the same camera/battery and hasn't even had to charge hers yet -- it lasts longer than an hour!), I call them back... Suddenly, they raised the price of the battery and would only give me 30% off. (Not to mention that now the battery only gives you 30 to 45 minutes of battery life!) Well, okay... I didn't want the battery anyhow... Now, the warranty that would have cost me $20 for an extra year is going to cost $165 for a year... I hesitated and the guy says, "I'll come down $30.00 so I'll give you a real deal and give it to you for $135!" I pointed out that yesterday, it was $20 for an additional year and he say, "Oh, that's for the Japanese model."
I was stunned. "So, you were going to sell me a Japanese camera YESTERDAY and nobody TOLD me what I was going to get?!?" He asked how I knew about the warranty pricing, and I told him I had already called and cancelled an order because I was checking battery pricing. The customer service rep then said, "Well, what DO you WANT? Do you want the Japanese camera?" When I objected to having almost been sold a "Japanese" camera vs. the US version without being told what I was getting, the customer service rep said, "Are you going to get this camera or are you going to keep playing GAMES?!"
You can guess what happened next. I probably will submit my complaint to the Better Business Bureau.
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Oct 25, 2006
4:27 am PDT
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Poor Customer Service - Bait and Switch Tactics (Reply to this comment)
by ygtbkm
My partner and I had shopped for weeks for the best deals on the Fuji S9000. Though Broadway had the best price, the push was indeed for the upgraded accessories and warranties. Though everything arrived on time, what a shock when we open the full size tripod boxes only to find 42" tripods -- the carry cases were nice, but pygmies we're not.
Other "upgraded" accessories: Deluxe Camera bags $90(each) were made by GEAR: my lunch bag (also by GEAR $7 Wal-Mart) was bigger: neither bag big enough to carry this large camera.
The Ni-MH 2500 mAh batteries and chargers were $49.95. (Under $20 anywhere.)
The desk tripod and lens cleaning kit was $59.95? ($19.95 anywhere else) I would not put my good camera on the tiny 6" flexible tripod - it would be suitable for a small web cam.
We called Broadway regarding the small tripods. Once again being put on hold was an issue as another reviewer described. They finally consented to send another larger pair of tripods. Once again, they were the wrong size (52") when they got here. We had time to test the cameras by now and their performance was not up to our expectations either.
My partner called Customer Service again only to be placed on hold several times, transferred from department to department and cut off again and again. Finally we both called Customer Service so that one of us would get through -- by now, we were so frustrated that we wanted to return all of the merchandise.
According to the invoice restocking fees START at 5%. Initially our refund was to be $1,254, a few minutes later only $1,024 (the order was $1,359 including shipping & handling).
During my call, I was left on hold several times, the last for more than 15 minutes -- when the operator came back to the line, he talked to an "imaginary" supervisor stating: "She won't hang up", "she just won't shut up." "Should I hang up?" "I'm going to hang up on her" and he did. Extremely poor customer service.
Though we have a product return number, at this juncture, we're afraid to send the merchandise back. With the adversarial response from customer service so far, they are charging a $335 restocking fee, plus return shipping for substandard merchandise. They can tack on more charges or make up enough excuses until we don't have a refund. A very disappointing experience to say the least.
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Feb 20, 2006
8:54 pm PST
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Poor Customer Service - Bait and Switch Tactics (Reply to this comment)
by ygtbkm
My partner and I had shopped for weeks for the best deals on the Fuji S9000. Though Broadway had the best price, the push was indeed for the upgraded accessories and warranties.
Though everything arrived on time, what a shock when we open the full size tripod boxes only to find 24" tripods - the carry cases were nice, but pygmies we're not.
Other "upgraded" accessories:
Deluxe Camera bags $90(each) were made by GEAR: my lunch bag (also by GEAR $7 Wal-Mart) was bigger: neither big enough to carry this large camera.
The Ni-MH 2500 mAh batteries and chargers were $49.95. (Under $20 anywhere.)
Desk tripod and lens cleaning kit for $59.95? ($19.95 anywhere else) I would not put my good camera on the tiny 6" flexible tripod - it would be suitable for a small web cam.
We called Broadway regarding the small tripods. Once again being put on hold was an issue as another reviewer described. They finally consented to send another pair of larger tripods. Once again, they were the wrong size (52") when they got here.
My partner called Customer Service again only to be placed on hold several times, transferred from department to department and cut off again and again. Finally we both called Customer Service so that one of us would get through -- by now, we were so frustrated that we wanted to return all of the merchandise.
According to the invoice restocking fees START at 5%. Initially our refund was to be $1,254, a few minutes later only $1,024 (the order was $1,359 including shipping & handling).
During my call, I was left on hold several times, the last for more than 15 minutes -- when the operator came back to the line, he talked to an "imaginary" supervisor stating: "She won't hang up", "she just won't shut up." "Should I hang up?" "I'm going to hang up on her" and he did. Extremely poor customer service.
Though we have a product return number, at this juncture, we're more than concerned to send this merchandise back. With the adversarial response from customer service so far, they can tack on more charges or make up enough excuses until we don't have a refund. A very disturbing experience to say the least.
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Feb 20, 2006
8:40 pm PST
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Don't buy Accessories! (Reply to this comment)
by ajuhawk
Ordered a camera from them as they had a really good deal on it. Order was place online but I received an e-mail asking me to call them to confirm the order (why can't they call?). After waiting 10 minutes to talk to the person, I confirmed the order. Then he asked if I wanted an extra battery. Since the camera doesn't use AA's, I thought this would be a good idea. The short of it is that they charge over 50% more then it's available for anywhere else online. Stick with your original purchase and you should be fine. Items arrived on time and as expected, other then the ripoff on the battery.
Buy again: no
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Jan 25, 2006
2:14 pm PST
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Re: Wow, Broadway has been around (Reply to this comment)
by rerosegr
That's ridiculous. You don't give them credit for telling you they're about to rob you. They're selling second rate equipment and not listing it as such online. That sounds pretty dishonest to me.
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Aug 4, 2004
10:21 am PDT
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Wow, Broadway has been around (Reply to this comment)
by scmrak
for at least thirty years! And they used to be a pretty good mail-order company, back when I used to buy from them in the early 70s.
At least the salesperson asked about your awareness of the gray-market status of your choice, you have to give 'em that. You could've really gotten stuck with a loser, otherwise.
Thanks for the warning.
scmrak
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Dec 11, 2001
1:08 pm PST
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