We used Quicken loans to refinance our home at a lower interest rate. We talked to Chris Haneline for most of the refinancing procedures. He notified us through a phone call and through email. We had refinanced with Quicken Loans before so we knew most of what to expect. He was very helpful and answered all of our questions quickly. He updated us regularly on the progress of our loan and got back with us right away if we had questions or concerns. He was up front with us when the out of pocket amount changed to a higher amount due to paying off the old loan on a later date then was first discussed. We had refinanced our home before and used Quicken Loans and that is the main reason why we chose them again because of the satisfaction that we had the first time. We were also pleased that we could close at our own house instead of going to some office or bank and we were able to do it on a Saturday.
     The only thing that we were not impressed about is when they changed the amount that we would need for closing they didn't tell us that we needed a certified check so we were going to write a personal one. We had to go to our bank which does not have Saturday lobby hours and ask them for a certified check through the drive thru. Thankfully they did it for us but we were very upset that we didn't know this ahead of time. Other then that though we were very pleased with everything else.

Recommended: Yes