A NIGHTMARE
Written: Feb 01 '10
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STAY FAR FAR AWAY. I had been a user of the website for 5 years and this year has been a NIGHTMARE. They sent my refund to the wrong bank, and didn't even send me an email to give me a heads-up. And when I asked them about the problem on there live chat they would just end are chat session. So I called the help line and ask them about the problem and just got hung up on 4 times. So now I am having to wait 4-6 weeks for a paper check. Something needs to be done about this. I would Like to see how many people have had this same problem. If you have had this same problem send me an email at rallen_85@hotmail.com. Thanks.
Recommended:
No
What product did you purchase or try to purchase? Tax prep
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