Poor Quality - 3 year user

Feb 20, 2010
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This was the built in our home came with.  Operation is easy, heating is even, plenty of cooking options.  When it functions, it basically does well.  However we have had the microwave unit replace twice and now the mechanism to open the door is broken so we are searching for a new unit to replace it and given the track record here, KitchenAid is not hight on our list.  We have heard similar stories from others in our neighborhood.  The unit has gotten A LOT of use making hot chocolate, popcorn, and heating lots of food.  We don't use it for a lot of "serious" cooking so it is more open run a couple minutes, open next item and so forth.

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