Great Prices, Pitiful Service and a sorry warranty
Dec 25, 2001
We purchased an I-systems "everything" kit from Tiger direct at the end of October to have it put away for Christmas. It worked for two days and started locking up seconds after starting it. I tried two different operating systems and then called Tiger direct. I was told to reset the button on the back, which it doesn't have so I was told to call back later. Next call I was told to call I-systems for support. I-systems was voice mail. I called back and forth between I-systems and Tiger direct through November and the first part of December. Tiger direct will either give you voice mail to a "supervisor" or tell you to call back when you have your Return Authorization No. which you get if the other company will return your calls.
It was only after we informed them we were calling the Better Business Bureau and the Federal Trade Commission that they told us to press "0" when the voice mail came on. I-systems then gave us the Return No. but when we called Tiger Direct the man laughed and said we were now out of Tiger directs 30 day return warranty. We are now stuck with a $300 paperweight. I hope this experience will help someone else not make the same mistake I did. I have never been lied to so much by a company, just to avoid exchanging a $300 computer. This is a poor excuse for a business.