Sent wrong item then refused to allow return/refund
Written: Mar 25 '10
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I ordered a JVC UX-G2000 bookshelf audio system from Rizcamera.com. A few days later I received, instead of a stereo, a pair of Sennheiser cordless headphones. I immediately emailed Ritz's customer service, per their online published Return Policy, to get a RMA# for a return. They replied advising me to CONTACT THE MANUFACTURER OF THE HEADPHONES to request an RMA!?! I replied to that email and asked why contacting the manufacturer was even applicable in this situation, and their reply repeated the same advice, and also advised not to reply to that email (the reply-to address of their email was "no-reply@web.ritzcamera.com").
So in essence, Ritz's attitude towards their sending me the completely wrong item was "Tough luck. Now go away and leave us alone". Now, I've experienced bad customer service before, but this was the absolute worst.
After a month of various attempts to get a resolution (including emails to the registered owner of Ritz Camera's internet domain at ritzinteractive.com) I finally got in contact with a supervisor in Ritz's "customer service" who emailed me an RMA# and a return shipping label for the headpones.
Unfortunately during this time the audio system I originally ordered was discontinued by the manufacturer, and now I'm unable to obtain one anywhere now thanks to this drawn-out hassle. So it's back to doing more research.
Recommended:
No
What product did you purchase or try to purchase? JVC UX-G200 Bookshelf Audio System
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About the Author
Location: Saint Louis
Reviews written: 25
Trusted by: 1 member
About Me: father, recovering computer geek, cyclist
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