WORST Customer Service-Their Name Says it ALL, DICKS!
Written: Mar 29 '10 (Updated Apr 08 '10)
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I purchased an item for my parents for their anniversary. They sent the completely wrong package, with somebody else's packing slip & everything to them. I contacted them 2 weeks ago when it orginally happened. I was told they would send a call tag electronically, which I would have in 24 hrs & I would see a refund in 72, due to the fact that they could not reship the item. If I wanted the correct item, I would have to pay for it again, shipping & all! After 72 hours & seeing neither, I called back. This time I was told they would mail a call tag & could not refund me my 80 dollars until they received the WRONG $6 item back they sent my parents. They have refused to let me speak with a supervisor & just tell me there is nothing that can be done. I was told when I talked to them last week that I would have the call tag by Friday of last week. As of today, still nothing. They not only screwed up & have not really apologized, they have my money for an item my parents do not have.
This was my first & LAST purchase with Dick's online, as the customer service has been horrid. I WILL get my money back & this will be taken care of...however, I will for sure be taking my business elsewhere!
<<follow up from orginal post 3/29>>. Finally got the call tag & the items were sent back. After a month of fighting with them, I get my money back & what have they done?! They did not refund my shipping! Once again, I am having to get back on the phone with them to get back all I should have received.
AWFUL customer service...I am now on my 10th phone call to try to get THEIR mistake taken care of.
I now understand why the company's name is Dicks!
Recommended:
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