poor response to damaged products
Written: Apr 20 '10 (Updated Jun 02 '10)
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I ordered a Raynor Ergohuman Chair from The Human Solution. The chair arrived damaged. I immediately called the company to inform them and was told the replacement parts would ship "tomorrow or the next day at the latest." I keep following up and was told a different story every time I called. Six days after my initial call informing them of the damage I was told for the third time that the parts would ship "tomorrow" and that it was miscommunication from the manufacturer that caused the delays. I asked if they can at least be over nighted because of all of the delays I was told "the manufacturer will not do that, it is too expensive."
Approximately 10 days after the initial shipment the replacement part arrived and my chair is now working fine.
Recommended:
No
What product did you purchase or try to purchase? I ordered a Raynor Ergohuman Chair from The Human Solution. The chair
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