The WORST sales service!!!
Written: Apr 30, 2010
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I rarely publish opinions, but this is the WORST CUSTOMER SERVICE I have seen in quite a long time! I actually joined Epinions just so I can warn others of my experience with them.
I selected one of CyberPower's pre-made computer configurations from their website, but the tax and shipping costs brought the total slightly over my budget. I saved the quote on their system, and began to look at other systems.
The next day, a CyberPower sales person contacted me by e-mail to see if "she could assist me with my purchase." I explained that the tax and shipping were slightly over my budget, and asked if she had any thoughts on an alternate configuration that would come out within my budget.
Shockingly, her reply was "CyberPower does not make recommendations." She then added "Every customer must be able to decide what would be the best PC for themselves."
Wow. Can you imagine walking into any store anywhere, and having a sales person that would not recommend a product? I can't imagine any vendor not wanting to help a customer make a $2500 purchase.
Because of her rudeness, I called another online store, and they eagerly recommended several components that matched my needs - and I even saved several hundred dollars! (See my other review for that recommendation)
Recommended:
No
What product did you purchase or try to purchase? Computer system
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