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Re: Ok, let me get this straight... (Reply to this comment)
by gracef
You wouldn't be a Best Buy employee, would you? Or related to one? Because you certainly sound like you do. You seem awfully familiar with Best Buys' policies at any rate.
You obviously didn't read the review very well. I didn't get mad because I had to create an account. I was annoyed because I had to create an account and then log in *twice* more during the check-out process. That's just poor programming of their site, plain and simple.
What made me angry was the fact that the order confirmation didn't come until AFTER the time I was supposed to be able to pick up the product.
If a company offers a service, then that company ought to make sure that service works. The turn-around time was advertised as 24 hours. It wasn't.
In this case, Best Buy offered a service to lure in unsuspecting Christmas shoppers and then defaulted.
I was also annoyed by their process of handling customers. The surest way to lose a customer is to make them jump through a million hoops to get service. At the time, Best Buy had no problems with holding products. I even called the store to make sure. So I don't think I was being unreasonable.
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Nov 09 '05
5:40 am PST
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Ok, let me get this straight... (Reply to this comment)
by i64x
So you signed up for an account, they made you log in, so you got mad? You wanted to pick the item up at a Best Buy store, but they couldn't read your mind as to which store you wanted to pick the item up at, so they made you pick one, and then you got mad about that? So then you left town and missed your order confirmation, and you got mad about that? Because all of the Best Buy employees and the BestBuy.com staff knew you were leaving town, right? Because they pay such close attention to all of their customers' itineraries?
So then they were nice enough to hold the item at the store for you (which they're not supposed to do), and you got there and had to wait in line - so you got mad about that? Hmm, it's Christmas time... there are going to be a lot of people out - people who waited until the last minute like you did - and the lines are going to be long. Here's an idea, get your shopping done before the last minute grind and you won't have to worry about lines.
So then in the store, you called and cancelled your oder IN LINE for the item, and you continued to wait in line until you got up to the counter, and then you got mad because your order was cancelled - even though you just called in to cancel it?
My adivce would be to not wait until the last minute and you wouldn't have these problems. Seriously, giving such a bad rating to this store because you had a bad experience due to several factors that were your own fault is why ratings for stores like this are so messed up. It sounds to me like every bad experience you had with this order was your own fault.
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Nov 06 '05
6:15 am PST
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no customer support (Reply to this comment)
by flamerritt
Ordering at Bestbuy.com is easy. If you have any kind of problem--too bad. That's their attitude. No one will help. They say there's nothing they can do. And if you call the main help number, you find out that bestbuy.com and best buy stores are rather separate entities.
Story: I ordered an item at Bestbuy.com. It was supposed to have been in. I got a notice later that it would be backordered, to arrive in one week. A week later I got another notice that it wouldn't be in for at least another week. When I called the help number I was told they really don't know if or when they will ever get the item. This was an item advertised in the weekly circular, not an out-of-date item. I had ordered because there was an exceptional price with rebates. But now we are ending the rebate period. When I asked what they could do--I was told nothing.
I was told I could drive 100 miles to the nearest store that had the item. But the online site could not get it. They could not have it sent to me. The store could not (would not) ship it to my store.
I have never heard of a store that will not provide products to customers by shipping within their own system. They act as if they are all separate.
Most of all I got the "who cares" attitude.
No one offered to do anything to help--either providing a similar item at a similar price or getting the item within their own system where it is available.
The people on the phone were rude.
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Feb 06 '04
1:45 pm PST
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Re: Re: Re: Re: Had the same experience! (Reply to this comment)
by gracef
I agree with you. There are many stores that I can choose from. And in a world where all other things are relatively equal (price, selection, stock levels, for instance), I'm going to choose the store that gives the best service and avoid the ones that don't.
Thanks for stopping by.
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Jan 14 '04
4:43 am PST
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Re: Re: Re: Had the same experience! (Reply to this comment)
by k_lumsden13
Yes, product and price are what most people are concerned about when in the decision making process. The product, and whether or not you're being ripped off for it, are extremely important things. However, I disagree with you on one thing in particular; that if you're purchasing something from a store, you're not paying for service. How many people actually believe that? A company manufactures a product and then turns around and sells it to different stores at a lower, much more reasonable price than we're paying for it. The store then turns around and marks the product up. Not a bad thing, this is how business works. Otherwise, there would be no profit. But where are the profits going? Several places; store upkeep, taxes, etc...oh, and guess where else? EMPLOYEES. Is it too much to ask that the people whose salaries WE'RE helping to pay know what in the world they're doing and treat us, not like mindless cattle, but like human beings? This reviewer obviously had a very bad experience with Best Buy. And it IS THEIR fault for not keeping a decent level of customer service.
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Jan 14 '04
12:43 am PST
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Best Buy - never again (Reply to this comment)
by mantra9
My parents bought a paper shredder at Best Buy and gave it to me as a gift. When I opened the box, I saw that the plastic bin which catches the paper was broken. I took the shredder back to the store and tried to exchange it. They refused to exchange it - even though the product was defective and clearly hadn't been used - because it wasn't within their strict 30 day return policy. I waited 20 minutes to talk to a manager who was very condescending and rude. Bottom line: I will take my business elsewhere.
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May 05 '03
2:42 pm PDT
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Re: Best Buy = WORST Buy (Reply to this comment)
by gracef
I have been wondering if CircuitCity.com's pic-up service was any better. Thanks for letting me know. I may have to give it a try!
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Mar 16 '03
5:14 am PST
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Best Buy = WORST Buy (Reply to this comment)
by Jim.W
I agree with your review. Best Buy is absolutely the worst place to shop online or in store. There is no real-time inventory, so you can order and pay for a product for in-store pickup which is not in stock. In the mean time, the stores that do have it are selling out and you have no way of knowing. Picking up a product at their store is truly an exercise in frustration.
In contrast, I've had MUCH more success with CircuitCity.com. They let you know right away if an item is in stock in the store, and if by some chance they screw up and don't hold your product, they'll order it from another store and hold it for you. Overall, they're a much better store that Best Buy.
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Dec 11 '02
10:33 am PST
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Sears (Reply to this comment)
by nad_masters
Had the same problem with Sears.com. I believe that the B&M stores just aren't hip to their online version.
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Apr 27 '02
9:44 am PDT
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Re: Re: Re: Had the same experience! (Reply to this comment)
by gracef
Working at Best Buy must be putting a huge strain on you, because you've obviously snapped!
Did you even read my review? Or did you just go on a merry commenting spree. I guess I'm lucky that you didn't treat me like you did scott_colson!
Geesh! Take a vallium!
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Mar 18 '02
5:07 am PST
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Re: Re: Had the same experience! (Reply to this comment)
by michelw
okay is this like you are responding to your own comments as though you were a different person? wow, is that supposed to be clever?
okay maybe it is, but, I just want to see if this comment thing works.
It is funny because some people actually return something they wanted (ahem) solely because they were mistreated by the little people?
isn't it a bigger problem that people myself at times included actually care how they get treated in a store, (this is not a restaurant where you actually pay for service), instead of just worrying about the product and the price, which is after all the point. or is it not?
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Mar 16 '02
10:37 pm PST
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Re: Had the same experience! (Reply to this comment)
by gracef
Yikes! Where were you? Peru?
It's comforting to know that my experience wasn't unique though. :(
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Feb 01 '02
5:09 am PST
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Had the same experience! (Reply to this comment)
by cohall
BestBuy B&M stores are as incompetent as I have ever seen. I had a similar experience, only I NEVER got my confirmation email. I had to call customer service where I was transfered at least 10 times until I finally ended up with a guy who spoke no English. I don't mean little English, Not a single word! I will never do an in-store pick-up again. Thanks for your review!
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Jan 16 '02
8:01 am PST
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Well....I should have known (Reply to this comment)
by bluehawq
I have wondered through their store here several times without buying. Something just did not seem right. I shop Circuit City but we just got Best Buy a few months ago. Your review concerning the online aspects just proves to me that it is not only skin deep. I had questionable experiences with staff in the "real" store and I don't care to find out with the online version.
Thanks. It's back to Circuit City for me.
Nice review, Grace.
Audrey
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Jan 11 '02
12:47 pm PST
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I can see the steam... (Reply to this comment)
by pambo
...from here! you nailed the real issue--online shopping is only as good as you can expect from the company overall. if it hasn't taught good consumer practices to its employees, why would its online operation be any different? great review!
pam
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Jan 05 '02
10:46 am PST
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Re: Thanks for confirming... (Reply to this comment)
by gracef
I guess that's why I thought it would be OK to order through the site. I mean, all I'd have to do is pick up a delivery. How hard could that be?
For BestBuy, it's obviously too hard!
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Jan 05 '02
8:21 am PST
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Thanks for confirming... (Reply to this comment)
by eskimo101
...that Best Buy has poor management everywhere! I think it's one of the best ideas for a store - good prices, good selection, good everything (on paper) - but dealing with the check out lines, the rude, uninformed employees, and the ridiculous management quashes all that!
- Eskimo
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Jan 04 '02
10:16 pm PST
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Re: I can.. (Reply to this comment)
by gracef
I did one better. I just munged my credit card number and expiration date. It seems that they don't require you to have a VALID credit card. :D
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Jan 02 '02
2:48 pm PST
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I can.. (Reply to this comment)
by Caprig
....identify with your experience completely.
Best Buy is one of those you have to really know your way around- like a mine field.
What a horrid experience. But I am sure not unique!
Thanks for the warning. They are always trying to get us to order from Best Buy.com.
One thing you can do. Open a Best Buy card, use that to sub on the site server, and then cancel the card.
That way you are not at risk from them having your number.
Have a wonderful New YEar!
Capri
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Jan 02 '02
9:00 am PST
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May your experiences . . . (Reply to this comment)
by gungian
. . . be better in the coming year.
Wishing you and yours a most wonderful 2002.
Write On!
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Dec 31 '01
4:56 am PST
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Grrrr, Best Buy... (Reply to this comment)
by SHeineman
It's not surprising that their website has such horrible service. I have refused to shop in their stores for a couple of years now after the worst delivery experience with a washer and dryer where I was treated miserably by their service people, who never showed up on 4-5 occasions when they were supposed to! I was in law school at the time and even had to miss class to make sure someone was there to meet them and they didn't show! And of course, they blamed the problems all on me (they claimed they didn't have my address, although they had the apartment complex name and my apartment number plus my phone number) and refused to refund my delivery fee after all was said and done.
Stacy
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Dec 30 '01
9:24 am PST
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I totally understand your frustration (Reply to this comment)
by quasar
I too have had a bad experience with BestBuy.com. I completely understand your need to vent and you did that well. However, although you touched on things like the ease of finding products and the shipping methods available, there is much you leave unsaid including the types of products sold at the store, the general cost of the products compared to other stores, and some details about the other shipping methods. These things are important too, particularly since many of your issues are pertinent only to pickup service and so some people may decide it's still worth trying the shipped service (although I assure them the customer service doesn't improve in that scheme).
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Dec 29 '01
9:56 pm PST
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