DO NOT ORDER from giftcertificates.com.
Written: Jul 09 '10
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DO NOT ORDER from giftcertificates.com. They're a shady company with horrid customer service, and practice deceitful methods of getting and keeping your $$$.
I needed a gift for this weekend, so i placed an order on Wednesday at 4p ET and selected overnight shipping. There was absolutely no information on the website about cutoff times for overnight shipments. But, i figured that even if it did not go out Wednesday, it would be shipped Thurs and i would have it on Friday. Which would be in plenty of time for the weekend bday party where i would be giving the substantial gift.
Well, Friday comes and goes and nothing arrived. Apparently, there is a signature required for all overnight shipments. Signature...at a home address...during normal business hours on a weekday. Who is going to be home on a weekday to sign for a package?
This is never mentioned during the order process and can be found only by diving deep into a very unfriendly FAQ section on their website. If they would simply have a warning prominently displayed on the site that states signature is required, i would've had it shipped to my office. But instead, they would rather just get the order any way possible.
To top it off, on Friday afternoon i asked them to simply cancel the order, deactivate the gift card #, and refund my money (minus shipping costs). They wouldn't do it. No explanation, no reasons. They simply said they would not cancel or modify the order in any way.
Now they are going to have a chargeback, arbitration, and an attorney general's case on their hands. Instead of simply canceling the order, they decided to try and keep my $$$ (hundreds of dollars).
Recommended:
No
What product did you purchase or try to purchase? $200 gift certificate
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