Horrible customer service!
Written: Jul 23 '10
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After spending hours and hours getting pictures from a recent trip to Italy in the correct order (problems with my camera chip), captioning them all (that's a whole other story!), I first ordered a full set of prints. I must say that they seemed of good quality and well done. Then I needed to order a CD of the same album...imagine my surprise when the CD arrived, popped it in and found that the pictures were NOT in order but rather a whole hodgepodge. After going back and forth with customer service, the last email contained this information..."The Photo CD is organized into folders-one for each album you've included, with the same name as the album. Your individual photos are in these folders. The photo files on the CD are named using the first 8 characters of the photo's caption. For example, if you include an album named "Vacation" containing a photo captioned "Dinner on the Lake," your CD will contain a folder called "Vacation" and within the folder, you'll find the photo "Dinneron.jpg. If you select normally then it wont come in the order you have arranged.". Huh??? When I decided to see what they were talking about, I went back in and went thru the motions as if ordering a photo CD of this album. When clicking on what a normal person sees on the site, it simply dumps the album into your cart with absolutely nothing about captions, etc. I would never order from them again!
Recommended:
No
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