ABYSMAL customer service, I am extremely unhappy.
Written: Jul 30 '10
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I had seen the postive reviews and did a lot of research and found that yourblinds.com had the best prices out there for the brand and type of blind I wished to purchase. And then I attempted to buy blinds...
I ordered blinds on July 13th, which was easy enough and my credit card payment of over $300 went through. Last week I received an e-mail with a tracking number, which seemed like a timely shipment of my blinds, however, the tracking number had packages going to New York... I live in Chicago. I frantically looked for the original order fearing I had mistakenly typed in my new home address, and found that I not made an error. I called yourblinds.com on Wednesday at 11AM and no one answered. I was assured by the voice message that they would get back to me. No one got back to me so by the end of the business day I sent a form from their website about my concerns on Wednesday about where, and when my blinds would arrive. I received an e-mail on Thursday for a customer service rep who simply stated he'd look into it and get back to me shortly. I never heard back from him on Thursday. It is now Friday noon, and I have still not heard anything back from the company. I am appalled and extremely confused on their complete lack of regard for a customer who's only question is where and when will my paid for product arrive. I haven't even finished this procress, but their complete lack of respect (as I see it) and complete lack of customer service makes this place a terrible plce to buy blinds. To sum it up...Caveat emptor and just buy your blinds somewhere else.
Recommended:
No
What product did you purchase or try to purchase? blinds
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