Not recommended-Just Talk . Biz Communication Jail Phone
Aug 8, 2010 (Updated Aug 8, 2010)
Ease of Ordering:
I joined JustTalk.biz in April 2010 because my son was incarcerated in a Phoenix AZ jail. I was refered to this company so that I could have contact with my son. I was told there was a $2 monthly fee and that my calls would be $6.15 for a 13 min. call. There was also a $3.50 fee taken out every time I deposited money on the account. In May, I noticed the deposit fee had been raised to $5 and couldn't figure out why the balances were not coming out correctly. I then discovered they raised the monthly fee to $4. All increases were done with NO NOTIFICATION to me the customer! No itemized statements are available by this company. You can only view the calls made to you. I was also being charged a nickel here and there for calls that were not connected and did NOT go to voicemail! I have called customer service several times regarding these issues and never received a call back. I emailed the company at 2 different email addresses and never received an email back. I had just in the last 2 weeks deposited enough money on my account for the monthly fee for Aug. and to have 5 phone calls until Aug 13. I was outraged when I signed on to my account and found that JUST TALK had INCREASED the calls from $6.15 to $8.90 with NO NOTIFICATION!!! After a lengthy call to the customer service dept. they actually refunded me just enough to cover a couple calls. Today I received a call from my son and as I went to connect the call there was static and it disconnected. I was charged $5.60 (2 min per my acct) and we did not connect and the call duration was under a minute, not 2 minutes! This company is nickel and diming people. I had referred 5 people to the company and they are all canceling their accounts now. They too, have not been notified of the increases. I felt like I was in jail with this company because I need to communicate with my son and they basically have people stuck. I am investigating other phone services that provide jail calls to cell phones. I do NOT recommend Just Talk. In 4 months I have paid almost $600 to this company. Their customer service is poor and their communication and service to their customers is very poor. I am writing this to warn people to shop around if you are in need of a phone service for an incarcerated loved one. At the time of writing this I am checking out MyVConnect.com but I can not reach them today. I am sure there are other resources out there.
What product did you purchase or try to purchase? Phone Services for Inmates