Great price, horrible customer service, low stock
Written: Aug 09 '10
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
|
|
|
| Full Review |
I have some strong mixed emotions about this store and, in all honest, I think it ultimately comes down to luck. The first time I ordered from them things were great. I bought a pair of shoes and the price was right and the shipping speed was acceptable. On the other hand I recently ordered a pair of shoes and 2 weeks later I hadn't seen them. I opened a support ticket with them and they responded saying the shoes in my size were backordered and they gave me the date that they would be in stock but a week after that date, nothing -- order status still said pending. I contact them again and they said that the shoes were removed from backorder and should be shipping to me in a few days. A couple more weeks passed and I sent another update to them explaining to them that it's been nearly 2 months and all I've received were 2 empty promises that my item would be shipped and, even more upsetting, this time another week passed and I didn't even get a response. I updated my ticket requesting to cancel the order and I also opened another ticket requesting to have the order canceled and so far they've only responded to the cancelation and absolutely not so much as an apology for all of the issues.
Recommended:
No
What product did you purchase or try to purchase? Sketchers Sparta Safety Shoes
|
|
|
|
About the Author
Member: Bob Mertz
Location: Linden, VA USA
Reviews written: 10
Trusted by: 0 members
About Me: Pet-loving computer geek
|
