They are simply THE BEST!!!
Written: Aug 17, 2010 (Updated Aug 17, 2010)
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I am very pleased with the customer service I have received at Overnight Prints. I started using their services in 2009. A good friend told me they would be an affordable and cost effective alternative to the local printers in our area, so I decided to give them a try. I was initially pleased. However, when I received my first order a mistake had been made. I was prepared to call and be irate, but the calming attitude and tone of the rep I spoke with TOTALLY put me at ease. She explained the policy and told me what I need to do to get a credit and what to do with the defective products. Overnight Prints has done a fabulous job training their customer service reps. That order and every order since has only reinforced what I originally thought. Their representatives are pleasant, efficient, knowledgeable and extremely patient. Just today (8/17/2010) I spoke with a rep to help me make sure I was using the on-line designer properly. He walked me thru the process and waited patiently thru my personal computer difficulties to make sure I was on track. He even complimented me on my submitted design-- That is definitely above & beyond good customer service. Those qualities, in conjunction with their pricing, are why I will continue to use them over and over and over.........
Recommended:
Yes
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About the Author
Member: Desiree
Location: Columbia, SC , US
Reviews written: 1
Trusted by: 0 members
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