Disappointing customer service and inconsistencies with return process
Written: Sep 10 '10
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Very disappointing overall impression. I have done succesful business with several on line retailers over the years and so far I have not had a good experience with Visual Apex. Their employees are friendly however there follow through was extremely poor. First off I had to call them twice to get a sales invoice sent to me so I could get my promotional replacement bulb for my new projector.
When my projector arrived and I set it up I noticed that it was deffective. I contacted them right away and talked to customer service. I was surprised to hear that I would need to call back and talk to a technician in several hrs. when he got to work. I called and he stated that they would take care of me and send out a new projector. However, I just needed to get an RMA number emailed to me so I could send the old one back. He stated that somebody would call me back from Customer Service to explain this process. I never received a call so I contacted them. They stated it would take 48 hrs. to get this RMA. After 48 hrs, still no RMA. I called again and was told that they submitted the request wrong however it would be cleared up by tomorrow. Guess what, tomorrow came and no emailed RMA or phone call from them. So now I sit here with a broken projector and no idea what is going on.
They have been very polite on the phone and I am a very patient person but my patience is now gone. I'm not blaming them for the defective projector but I am huge beleiver of people doing what they say they are going to do. All I want is a projector that works without all this hassle and grief !!
Recommended:
No
What product did you purchase or try to purchase? Mitsubishi hc3800 projector
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