Kmart offers good products, good prices and friendly service
Written: Sep 14 '10 (Updated Sep 14 '10)
|
| Full Review |
I shop at the Kmart on line store at least a few times per year, and have been shopping there for a few years now as well. I do like shopping with them. As with any site there are some down falls, but there has been nothing major that wasn't immediately taken care of by the site and the customer service team. I have been pretty pleased with the service they provide and felt the need to review the site.
~Products you can purchase~
The Kmart on line store has a large variety of low cost items on their site. The Kmart store where I live offers a lot of item. But, more often than not I can view more and get better deals on the Kmart on line store site than I can in the store. They have clothing for all ages and genders, house wares, home repair and upgrade items, essentials for person or home needs, they have toys, video games, electronics liek phones, DVD Players, movies, sports items, sporting goods and team items. the site also sells pet products, cleaning products, out door items, camping and fishing gear and much more.
~Ordering and site navigating~
Getting around the Kmart on line store is a snap. They have bold text, detailed descriptions and a photo viewer that you can enlarge and move over portions of the item to get a full detailed view. There are no flashy ads or moving banners of any kind and the color scheme is fine to read with. I like a site that i don't get easily distracted on. The best thing is that you can order through Sears at the Kmart on line store. And while your items may ship in more than one package you still pay one time shipping on the whole order with no extra fee.
The site has categories and sub categories for browsing through sections of the site easier. They also have a search tab at the upper part of the page which lets you type the name of a product in to find what you want in an easier way. The item descriptions are very detailed and being able to view them so close makes a big difference for me. There have been clothing items that I think look great, then once I enlarge them I realize it wasn't what I thought. It is nice to be able to see that before you choose to purchase an item.
To order just add whatever your buying to the cart and head there to check out when your done. Enter your payment method of credit, debit or other payment form, enter your rewards card number if you have one or apply for an instant one on line for a discount savings. Then enter your billing address, shipping address and shipping method that you want to use. Click finish or complete order and then print the invoice that pops up on the screen next. If you do not have a printer there is no need to worry, you also get an invoice in your email to save, and they will update you through confirmations when each package ships out to you.
~What I have gotten~
I have bought toys, clothing, a few movies, boots and shoes for the kids, gift baskets and photo gifts, electronics like a few phones and one pre pay phone I got for a friend. I have bought a great selection of items over the past few years so these are just to name a few. All of the items that I have purchased were good quality with only one thing having been broken through shipment, through no fault of the Kmart on line store. The UPS driver dropped my package right after he took it off the truck and the item in side the package shattered. I was able to get that taken care of.
~Shipping~
I use standard shipping speed on all of my orders. It costs less and the wait time has never been more than a week or so. I have gotten some with in just a few days of ordering as well so it was like getting express shipping yet paying for the standard shipping. That was pretty great. The items were all packaged well with brown paper stuffer between and large bubble wrap all around and on top of each package. Even the clothing was shipped wrapped like that.
The only flaw was the broken item which was in fact packaged well. However could not stand the fall off of the truck. I will get in to this More under my own recommendation. But as far as shipping goes it has been flawless other wise and I am happy with how the Kmart on line store ships my items to me.
~My recommendation~
The Kmart on line store has sold me many good quality items for very low prices. The one flaw was the broke item. This was a Martha Stewart vase that I purchased as a gift. It was one of those pre made floral arrangements. I paid only $19.99 for it on sale from $30.00. The price was good and I figured it would make a good gift. The UPS driver dropped the box off the truck. When I opened the box the vase was shattered every where in the box yet still surrounded by bubble wrap and paper. There s only so much they can do to protect a package. And as far as I was concerned they did package the vase well, the impact just was too harsh for the vase. The UPS driver marked it as damaged for me.
I called the customer service center and they shipped me a new one free of charge and up graded the shipping to express. The woman was respectful and very apologetic even though I told her it was not their fault in any way. I felt like it all turned out very well.
Every item I have ordered before or since that time has been flawless. And all orders were complete and on time pretty much. That was one bad experience that turned out good any way and tons of experiences that worked out well from the start. I am happy with shopping with the Kmart on line store and so yes, I would recommend shopping there. They showed me that even if there is some sort of problem, they are willing to step up and fix it.
Recommended:
Yes
|
|
|
|
About the Author
Member: Mark Gaynor
Location: Newport
Reviews written: 24
Trusted by: 2 members
About Me: Thank you for viewing my profile, please see my long bio
|
