Worst customer service ever, can't believe they are in business!
Written: Sep 29 '10 (Updated Sep 29 '10)
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WOW, just wow, I wish I had read these reviews first!! I agree with all the other horrible reviews, this place has absolutely NO customer service! If you do get someone to answer their number be prepared to talk to a very sirly gentleman who couldn't care LESS about you as a customer. We ordered a wheeled skate bag from them and a pair of tights. I only put the tights in the order since it wouldn't be any extra shipping, didn't really need them. I got a notice that the tights were shipped but that the bag was backordered. So I called, it took some work to get through, and finally got this rude guy who basically said it was my fault for ordering the bag in purple, their most popular color. I told him I didn't really care what color it was, they were all fine even black, and asked if they had any of the others. I got a big sigh, an attitude, and was put on hold without notice. When he finally came back he was said no they must have sold the only other one they had which was black. When I asked when they would be getting more in I got more attitude and he was like "Look lady they come from CANADA you're going to have to WAIT." I was like well, are there any on order already or do you expect any soon? He said he didn't know and was too busy to look. I said fine and asked if they could just send the first bag that came in regardless of the color, it didn't matter, he said ok and hung up. TWO MONTHS LATER a bag shows up, purple. I tried calling numerous times during the 2 months with no answer. I doubt that in two months they never got one other bag in, that's just absurd. And I have the distinct feeling that he did it just to spite me because I dared to call and question the backorder. Stay far away from these people, just terrible!!
Recommended:
No
What product did you purchase or try to purchase? Wheeled skate bag
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About the Author
Location: Austin, TX
Reviews written: 11
Trusted by: 2 members
About Me: I'm a newly married 30 year old who just relocated back to Austin.
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