Discount Tire, Naperville, ILDec 20 '08 Write an essay on this topic.
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The Bottom Line Do your due diligence when tire shopping...just because the name says Discount, doesn't mean they are.
I have been a long time customer of this store, ( Rte 59 in Naperville ) but no longer. They really cheesed me a few months ago when my wife took her car in for the free rotation. The pimply faced douche checking her in said that her tires were so bad that they would probably go within a week. (This was early summer...just had new ones put on mid-December at Sams Club). When I walked in and she told me this, I glared at him, and he started stammering and changing his story. So needless to say, trying to scare my wife didn't set well with me...I expect that crap from the car dealer. Tonight though, I'm dropping off dry cleaning, and notice my right rear tire on my SUV half flat. Since I bought the tires at DT, I knew I had a free fix coming. Another douche pulls up my info, and starts telling me that I'm due for new tires, and they have some on sale for around $800...other options are more. I say I just want to get my tire fixed. He says ok, will be an hour. An hour on the dot, and the Mgr comes out and says I should get all new tires, and they can't fix the one, because it doesn't have enough tread. I say you gotta be F'ing kiddin me...the one time I use you guys for a repair,after all the tires I've purchased for my cars, my wifes and teenagers, and you're going to try and sell me a whole new set for $800?? With some BS about not enough tread? Somebody needs to go back to Marketing 101 and bone up on Customer Lifetime Value, and what it cost them to be jags by trying to pressure me into a sale. Tell him to screw it, and give me my keys, I am done with them. Once again, I expect the high pressure from a car dealer, not these guys. So next day, I go to Wal-Mart and get four new ones for $550. Used to really like this company, but something has changed where they put the full court press sales pitch on you, complete with scare tactics. And the fact that I paid $250 less at Wal-Mart really doesn't make them "Discount" now, does it? And what I got at Wal-Mart were Goodyears, so not some off brand, like "FALKEN" that DT sells. Oh, and by the way, that SIPING that DT charges extra for...Consumer reports says it crap and a waste of money...just another Profit Center for DT. If Siping is so great, why don't the tire manufacturers just build it into the construction of the tire???  |
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