Do not use this company -- they never delivered.
Written: Oct 01 '10
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We found this store online and their price was great. Much less than the other online stores. We ordered two desks and used Paypal to pay for the items. Following the order we got a two week delivery date.
A couple of weeks later when the item did not show up I contacted them and got a vague delivery date. After a month, I contacted the company and was told the item would be delivered within 5 business days.
When 5 business days passed, I contacted the company and asked for specific shipping information. I got an angry response back from them that they have no control over their shipping process. I wrote back and asked for delivery information again specifically requesting shipping/tracking information. They continued to not tell me the shipping status until I pressed them for the tracking information at which point they stated it would be two weeks before it shipped. At this point, I asked for a full refund. The store made me wait a full week for the refund.
In short: The company only wrote back to me after I would write them asking for the status. They lied to me in the emails telling me the item shipped when it did not. They seemed to delay as much as they could with shipping details. Also, I should note that most of the emails I received were usually delayed, poorly written, and frequently used mis-spelled words.
All emails were written by one person "David" and I got the impression that this was a one person, drop-shipment operation running out of someones home. It is clear that the person has little business sense, little sense of good customer service and poor use of English in the emails.
I would not recommend this company and feel lucky that I got my money back.
Recommended:
No
What product did you purchase or try to purchase? Two Desks
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Reviews written: 8
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