Flimsy controls and TERRIBLE customer service

Oct 13, 2010
Review by  
Rated a Very Helpful Review

Pros:Great capacity and even frying.  Oil filtering is a plus when it works

Cons:Flimsy design on virtually unavailable parts and customer service.

The Bottom Line: If you're going to buy this just be careful with the lever on the front that controls oil draining.   Very fragile and impossible to find replacement parts.

Got this as a gift for Christmas.  Three months later the handle that controls oil draining broke.  Flimsy design, should have been metal.  Customer service is horrible if you want parts.  No active link on their website for parts order.  Talked to three different reps and two service centers and not one could get me the part.  Unit works well it just has a few flaws that the company cannot (or will not) support or correct.  Great capacity and even frying.  Oil drain and filtering function is a plus.  Seems that most of the people who think it is dangerous are trying to filter hot oil.  Not smart and not the way it was designed.  Easy to clean as most of it can be put into the dish washer.  Sturdy fry basket.  Cover makes it easy to use and not create a mess.  My sons use it to cook hot wings.  I use it to cook fish on Friday during Lent.  Quick recovery time when you put cold food into it.  Looks great on the counter and doesn't stink up the house when you use it. Cord tends to get a little warm when you use it.  Letters and numbers around the dial tend to wipe off if you get oil on them.  Basket is a little hard to clean when it gets crusty.  Needs to soak a bit and then can be put into the dishwasher.  Oil is easy to dispose of thanks to the oil tank at the bottom of the unit.  Easy to clean the oil tank when you're finished.

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