Kmart.com will not honor sales prices list on site.
Written: Oct 17 '10
|
| Full Review |
Yesterday night on Saturday the 16th, I was searching the kmart website for a bounce house for my 2 year old daughter. When doing a search I found three houses that showed that they were on sale for 119.00 with free shipping on orders over $49.00. When I added the trademark house of bounce kingdom to my shopping cart, it came up at $329.00. I assumed that there was some sort of error in the cart so I chatted with customer service. He told me that the 119 price was not correct and that kmart would not be able to honor it. I explained that it really was unacceptable to not honor your advertised prices. He said that it was some sort of website error and that they were not obligated to honor the errors. He then said that I should contact the 1 800 line and speak to a supervisor since there was nothing else that he could do about the price.
So I called and stayed on hold waiting for customer service for at least 7 minutes if not longer. I then asked to speak to a supervisor, the 1st gentleman I spoke with said that he saw it for 207.00, what is funny is now it says that it is 15.00 and the other one says it is on sale for 79.00 but neither sale price work for purchase. Then the supervisor I spoke with, James said that he did not see a sale price at all even when I gave him the url that I was looking at and said that there was nothing he could do and that they would not be honoring that price, and that he wasn't sure what I was looking at, and that it could be an error in the browser that I was looking at. There is no possible way that my web browser changes prices, so just to make sure that I wasn't clinically insane, I had 3 other people at 3 different location pull up the searches, all came back with the same information. So I took a screen shot and attached it to an email to their corporate office. Three houses were marked for 119.00 and my browser shows that I am on the kmart.com website. I received an email back saying they are under no obligation to honor the price and that it is an error, but that I should continue to report any errors that I may see. So my guess is that Kmart would like my services as a free proofreader for their site. since they have no intentions of honoring their prices, or do they have any idea on how to run their site. I then asked if I could have a contact for a manager. They said that they did not have a manager for their web division but that I could call the 800 number again, when my husband called they pointed him to the disclaimer about the information on their site not having to be accurate. He was also very rude, and arrogant for someone who works at the kmart hotline. I'm not sure why the people who work for these hotlines feel so powerful, but they have no position to be so rude to the customers.I thought that retailers had to honor their advertised prices, but apparently kmart does not.
Recommended:
No
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
