Scam artists!
Written: Nov 19 '10
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
 |
|
| On-Time Delivery: |
|
|
|
| Full Review |
I tried to book an airline ticket on OneTravel.com. Booking confirmation email said to wait for the ticket email. Instead, I got an email from OneTravel, referencing a different booking number, that due to airline problems my ticket can not be booked. So far, so good - I figured, i'll try again.
Well, on the website OneTravel.com continued showing the same flights at the same cost as available for purchase, even though it has confirmed that these tickets can not be booked. Liars! Fine, I bought tickets through another agency.
Then I get a call from OneTravel, asking me to call them back about my booking. I know I don't expect any tickets from them, but they've got my credit card. After 20 minutes on hold the guy informs me that he is going to cancel my booking(?!), and refund my $10 which TravelOne charges upfront, regardless of performing any service, and apparently does not refund until the phone call. I checked my credit card statement - there was in fact a charge for that amount, not a booking fee from TravelOne.com, but "Airline taxes feee" from an anonymous "Travel Agencies and Tour Operators". Exactly the kind of charge that's easy to overlook if one books a lot of travel. Nowhere on the TravelOne.com website was that upfront charge mentioned. It's a complete scam.
Recommended:
No
What product did you purchase or try to purchase? airline tickets
|
|
|
|
About the Author
Reviews written: 3
Trusted by: 0 members
|
