Very poor customer service. Don't stand behind their products.
Written: Nov 19, 2010
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
 |
|
|
| Full Review |
Will not use them anymore.
I was initially pleased with Restockit. I ordered special paper and color toner cartridges from them for my business. I recommended them to my wife to buy toner cartridges for our home laser printer.
She ordered refurbished toner cartridges (never had a problem with refurbished before). They were awful. The first one was marginal and we limped along on that for a while. The second one was awful and altogether unusable.
I understand products can be bad. What really disappointed me was Restockit's refusal to correct the problem. Since we had not tested the second toner cartridge within 15 days of purchase they said we were out of luck and they would not help us. (We bought a bundle of two toner cartridges. Expecting us to test both within 15 days of purchase is unrealistic).
In any case, we told them how disappointed we were with their initial response to our problem. They then came back and said they would give us a partial credit (didn't say how much) for one of the toner cartridges.
We won't be ordering from them anymore. My business account will go elsewhere too. Seems very shortsighted of them.
Be aware that when things are OK, they are OK. When things are bad, they don't seem to step up and take care of their customers.
Recommended:
No
What product did you purchase or try to purchase? Toner cartridges
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
