Buyer beware at Brylane.
Written: Nov 25 '10 (Updated Nov 25 '10)
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I've ordered from Brylane a few times, and while I appreciate a lower price as much as anyone, you end up getting what you pay for. What disturbs me the most is how Brylane filters the reviews they publish at their website. With my last order, I wrote a more detailed review to warn other customers (what I'd like to read/know myself if I were shopping for this item), and it was never published. I followed their rules exactly (not mentioning price, competitors, being polite, etc.).
I was definitley misled by all of the numerous glowing reviews of my product. In fact, I suspect that many/most reviews are canned, written by staff. I've never seen a site with so many glowing customer reviews, and I do a lot of shopping online and read many reviews.
Also, beware their item information! In my case, the product listing said machine wash/dry, but the item itself (made in India, and not of very good quality) said line dry. Not practical, and there was a lot of shrinkage even in a low dryer.
Brylane doesn't give the product origin, and my first purchase was a "handmade" quilt, from China as it turned out, and the stitches came out during the first year. The quilt did not look nearly as good as the photo in the catalog.
Brylane is great at marketing, and I enjoy their catalogs and website with all of the pictures and big selection. Unfortunately, the product quality is variable and often disappointing, and the product details are either missing or incorrect. You can return items, at your expense of course; I also don't like paying for shipping based on cost of order rather than weight of package.
I keep thinking it'll be different next time, that I just got a lemon, but it has happened 3/3 times. I'm afraid a buyer must be very careful with Brylane and would be better off purchasing from a higher tier merchant with sales.
Recommended:
No
What product did you purchase or try to purchase? Bedding
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