Nice store experience, poor online policies.
Written: Nov 28, 2010
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In store purchases are easy, customers are kind, but have general product knowledge, clothing quality can be iffy.
I always shop at Kohls. With men's clothing largely comprised of polyester, their quality can be a bit lower than say JCPenney for clothing, but in other areas they offer the same products at low prices.
The one thing I cannot stand is online Kohls shopping where I have found they use various ways to get around or break their promotional shipping policies.
They have shipping policies for free shipping that you will have to make sure you qualify for before sales and discounts take hold at checkout. In several orders I've been offered free shipping during checkout only to find it was voided with discounts offered at checkout that were less than the shipping charges.
Also there are numerous items with additional fees. Beware of shipping surcharges for items they deem not worthy of their stated shipping policies, for example I was charged a $15 surcharge on top of an $10.95 shipping charge. The shipping policy at the time was a maximum shipping charge of $8.95
If you find that you want to purchase something online from Kohls I would recommend using the in-store kiosk when you visit. That offers free shipping that is really free.
Recommended:
Yes
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