You will never see your order
Written: Dec 02 '10 (Updated Dec 15 '10)
| Ease of Ordering: |
 |
|
| Customer Service: |
|
|
| Selection: |
 |
|
| On-Time Delivery: |
|
|
|
| Full Review |
Original : When you place a bundle pack deal online you need to get to the last stage with putting in credit card details in order to see a discount and see how much it is, which is nerve racking. That said the price on the website discounted was beaten by a phone call to the sales line who promised a price of $1,846 all in with free shipping, versus the discount from $3.5k down to $2.1k online. So it pays to speak to someone, or does it.. I placed the order for a Samsung 3D tv with the bundle at the beginning of the week. I also added in a warranty which was better value than the other stores could provide, including square trade. I am now wondering what I have purchased, if anything at all. Daily phone calls have gone around to voicemail boxes and left unreturned. The order is still being processed ! I was however sent an order confirmation email for the warranty and the invoice, so have been charged for that already ! When I call up they dont recognise the invoice number on the pdf doc that they themselves sent ! In short they have so far robbed me blind of a warranty for a product which they have not processed yet. Then factor on 10 days minimum to get the product delivered and you are averaging between 2 weeks and a month at a time from picking up the phone for the first time to calling them for the last time with your lawyers details. I would recommend saving a) your phone bills b) your stress levels c) your own time and just order from a reputable site. The cost savings in theory havent materialised in practice. It will end up Net flat and a month later than a normal store. With all that said, they do say they are busy. Then again, so am I which is why I ordered online rather than in a store in person. Morale of the story is again, if its too good to be true, it is.
Update : Save yourself the phone bills chasing up their office and being handed from sales rep to sales rep, and then find out, oh sorry he has just got up from his desk, i think he's going home, try tomorrow ? Much simpler to just take your $2.5k and flush it down the can.
Recommended:
No
What product did you purchase or try to purchase? Samsung 3D tv Bundle
|
|
|
|
About the Author
Reviews written: 2
Trusted by: 0 members
|
