We applied for a mortgage through several companies, we decided to choose Quicken for the reviews we read about the company. We decided to choose an FHA based loan, which are always a bit more involved with inspections, paperwork and timing. We had an outstanding loan originator- she explained the entire process from day 1 to closing so we would know what to expect throughout the entire process, which was very helpful. We also were assigned a Customer Service Agent- who immediately sent us an email and introducted herself, gave us her phone number, address, email and was very knowledgeable with our loan application. The process for our loan through Quicken was very efficient, the loan originator and the customer service agent were extremely helpful. We have an FHA loan and the inspection was completed in a timely manner. We also enjoyed the ability to go on line and submit our documents. Most loan companies make the whole paperwork process very challenging- faxing data mulitple time, etc. Not with Quicken- they were always friendly and direct with their requests. The emails were always professional and completed in a timely manner. The closing documents were managed well. We would highly recomment using Quicken Loans and would personally use them again if the need arose to refinance or purchase another home. The documents were easy to understand and phone calls were returned in a timely manner.

Recommended: Yes