Customer service gives you the runaround
Written: Dec 08 '10
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I recently ordered items which consequently had a lower price the next day. I called to try and cancel and re-place my order but the rep said she could give me the difference as free shipping. Should have been fine, but they still charged me the original total. Called in on three different occasions and was told the transaction may still be in authorization mode when my bank statement shows it posted on my credit card (no longer a pending charge). It's been almost a week and a half since I was charged, and Cafepress keeps giving me the same excuse, even when I ask for the supervisor. I am opening a dispute with my credit card company, but I will never do business with Cafepress again. If you have ANY issues, they won't make any efforts to fix it. I expressed my displeasure when I was transferred yet again to the authorization department after 40 minutes dealing with other reps. I asked if there was anyone else to speak with, and she said there was no one else. But after I kept pressing her, she said I could speak to her supervisor. I was so upset at all the time they've wasted I had to get his name and hang up to deal with it another day. Everyone I've spoken to (over 4 calls and 2 customer emails) sounds uneducated and definitely were not trained in customer satisfaction or problem solving. Very skilled with the hold button though.
Recommended:
No
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