Negative - Did Not Deliver on Price
Written: Dec 08 '10
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In my opinion, Onecall cannot be trusted to deliver products as advertised on its website. After an exhaustive search over the weekend for a http://www.amazon.com/LG-Infinia-60PK950-60-inch-Plasma/dp/B0039RW9QY/ref=sr_1_1?ie=UTF8&qid=1291733316&sr=8-1, I located an offer on sears.com from Onecall for Cyber-Monday. Now I didn't realize that Sears had turned sears.com into a marketplace for non-sears merchants, so at first I was a little skeptical when the name Onecall was listed as the Seller. But I thought, to my regret, that Onecall must be reputable to be listed as a seller of tvs on the sears website sears.com. So I placed the order. I recieved a phone call and email shortly thereafter to verify credit card information, which I quickly provided. Then, about three days later I get a call, then an email, from Onecall, saying essentially that the product your ordered is not available as advertised. Now I did receive some excuse about a problem with the website but you can imagine my anger and frustration at having spent the time and effort to locate what I thought would be a good price, to execute the sale on Cyber-Monday which is the day you can get the best bargains, and then to have that sale cancled at the whim of the seller (Onecall). So what I learned from this bad customer service experience, from which you can benefit, is do not buy from Onecall (or do so at your peril). What I think probably happened is that Onecall put up a bunch of low price offers on sears.com on Cyber-Monday to draw in the customer traffic to its website. But it didn't really have the inventory and simply decide which orders it would honor (probably the ones that bought all of the expensive extras or other stuff not on sale) and then just canceled the rest of the orders from customers thinking there was nothing that could be done. That leaves us without the product ordered and no other Cyber-Monday deals to pursue. Lesson learned is don't but from Onecall, they dot not honor their prices, can't be trusted to deliver the goods ordered at the advertised price, and will simply cancel your order and you are left without recourse.
Recommended:
No
What product did you purchase or try to purchase? LG Infinia 60PK950 60-inch 1080p Plasma HDTV
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