HORRIBLE
Written: Dec 10 '10
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I feel extremely frustrated with KMART customer service. I received an order through the mail that I had ordered online. When I received the items I had an incorrect item instead of the correct item. I called customer service and they were extremely polite as I explained the situation. They said I would receive a confirmation email with the item reordered.
I waited for a week and no confirmation email. I called again and received the same run-around. Again, I waited for a confirmation for the new order and a week later nothing. On the third attempt, I was told that the item would be reimbursed (yet again), and I would have to reorder the item myself. After explaining that I received the item on sale, they said they could order it, however I would have to pay half the shipping and handling. REALLY? I have to pay for the mistakes of KMART employees??? As a customer, I feel it is poor business practice to make the customer pay for the mistake of the staff rather than shipping the correct item free of charge. As an honest paying customer, I feel highly disappointed with the run-around, lack of follow through and lack of respect toward Kmart customers. There are plenty of stores out there that value their customers above and beyond the extent of KMART...and that is where you will find me. Adios KMART.
Recommended:
No
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