This was the worst internet shopping experience of my life. Avoid this company at all cost. The advertise free shipping, but if you try to return the product you are stuck with a 20% restocking fee and they charge you the postage for the initial purchase (even though it was advertised as free shipping). Purchased a firescreen that was pictured as being 31" wide, but in fact only it was 31 at back and front angled down to 23" making it too small. Their website photo of the screen was very deceptive in that it did not depict the difference in width and actually appeared to be a true 31" wide. Since it was too small I wanted to exchange for a larger size but was told I would now have to pay the shipping for the first item (which was advertised as free shipping), plus a restocking fee. I expected to have to pay shipping to return the item, but not expect to be billed for shipping for the original order as well. Total out of pocket cost just to return the item - $85.00! Restocking fees are a scam. It doesn't cost more to restock a $25.00 item than it costs to restock a $200.00 item - but they make more off you if they charge it as a percentage instead of flat fee. You get nothing and they still make a profit on the charges they assess to take their product back. OUTRAGEOUS!! BUYER BEWARE - DON'T GET DUPED! AVOID THIS COMPANY!
What product did you purchase or try to purchase? Spark Protection Firescreen