Quicken Loans

Quicken Loans

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birumd
Epinions.com ID: birumd
Reviews written: 1
Trusted by: 0 members

Luv Quicken Loans

Written: Dec 20 '10 (Updated Dec 20 '10)
  • User Rating: Excellent
  • Customer Service:
  • Web Site Experience:
  • Web Site Load Time:
Pros:Online access to documents and signatures is perfectly simple
Cons:none
The Bottom Line: Final recommendation:  I would give Quicken Home Loans a 9 out of 10 for their customer service, use of electronic account page to manage and communicate and quickness. 

I had a great experience on a refi of my current mortgage.  Rate was great, closed in under 25 days.  Large team of Quicken professionals were in regular communication with me all along the way.  They use a sofisticated system of posting PDF documents to an online account page so that everything that needs to be signed, read, reviewed or is due from the applicant is clear and easy to find.  It is sofisticated but equally easy to use so there should be no fear.  I was also able to have my closing in another city since I travel a lot. 
 I search around and found Quicken to be my choice for a number of reasons.  Closing costs were low compared to other mortgage brokers that I researched.  My account executive was clear and helpful.  He went out of his way to research various loan options to get me the best monthly rate possible, which was my stated goal.  They have a wide network of appraisars to visit but I did find the appraisal fee higher than in previous refi's that I have done. 





I received a gift card for writing this review, regardless of whether I had a positive or negative experience.


Recommended: Yes

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